RAW MATERIALS RESEARCH AND DEVELOPMENT COUNCIL

FEDERAL MINISTRY OF SCIENCE AND TECHNOLOGY


Customer service charter objectives.
The main objective of the customer service charter is to provide a framework for defining service delivery standards, the rights of customers, and how complaints from customers will be handled. In addition to the above mentioned objective the customer service charter objectives could be summarized as the following:

 
  • Provides an overview statement of organization’s business that describes its activities.
  • Highlights the goals as far as customer service are.
  • Highlight the customer’s rights as they pertain to your business.
  • Details what the organization will do to ensure it will meet the customer service goals and observe customer’s rights.